The Basics of ITIL from a Software Practitioner's Perspective

Submitted by Joyce Statz on Tue, 06/23/2009 - 6:01pm.
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07/09/2009 - 7:00pm
07/09/2009 - 9:00pm

John Woods will give a brief history of ITIL and where it has had the most traction to date. He will cover why organizations invest time and effort to develop ITIL-compliant practices. He will focus on several of the key processes that are most interesting to a software development/project management audience, and briefly define the other areas.
Further informtion and map: www.austin-spin.org