The Basics of ITIL from a Software Practitioner's Perspective

John Woods will give a brief history of ITIL and where it has had the most traction to date. He will cover why organizations invest time and effort to develop ITIL-compliant practices. He will focus on several of the key processes that are most interesting to a software development/project management audience, and briefly define the other areas.
Further informtion and map: www.austin-spin.org