Making Text Work for Your Company

r u TXTNG? Making Text Work for Your Company: How Forward Thinking Companies are Reducing Cost and Increasing Customer & Employee Satisfaction

There are 270 million cell phones in America...95% of them have text...cell phone users send and receive more text messages than phone calls...1 trillion text messages were exchanged in 2009...r u TXTNG?

Texting for business helps companies find ways to save money and communicate with their customers and employees in a medium that they prefer. RSN, text will be a vital part of how organizations communicate.

March 11, using real world examples from our industry, call center expert Carrie Chitsey, will help you understand how your center can integrate text with your IVR and WFM systems as part of a CRM and ERM (employee relationship mangement) strategy. Carrie is CEO of Austin-based TXT4 CRM, a former call center owner and partner in KPMG Global CRM practice. Carrie will show how Contact Centers are integrating text with their WFM system to:

* Track attendance or bid on schedules
* Broadcast weather or power outage updates via planned text blasts
* Send alerts about account activity
* Protect against fraud and identity theft
* Manage two-way customer and employee communication

HBU? ATEOTD, if your company has not figured out how to manage TXT, this presentation is for you! We promise it won't be TMI. lol :)

March 11, 2010
11:30AM-1:00PM
National Instruments, BLDG. C
$30 Members / $35 Non-members

REGISTRATION LINK: http://www.austincontactcenter.org/events