American to ground Nerd Bird nonstops to San Jose

In case you didn't notice this article in the Statesman on Saturday:

American Airlines is planning to cut the nonstop service between Austin and San Jose :-(

Time for some grassroots effort to make sure they keep it alive?

http://www.statesman.com/search/content/business/stories/technology/06/1...

Marc

Comments

softwarejanitor's picture

Have they been having

Have they been having trouble with keeping it full? You'd think that it would make sense to cut from 2 to 1 flight per day or to fewer days per week than go straight to cutting it off completely. I'd say that they probably knew what they were doing... except that the airlines seem to have a bad track record as far as actually being profitable goes.

Maybe this is an opportunity for someone like Southwest or Jet Blue to pick up the route...

threew's picture

Appears from the story,

Appears from the story, American is not discontinuing service from Austin to San Jose, just cutting the 2 non-stops originating in Austin. Looks like you can still get there via DFW.

That's not a good thing and we're losing something that helped define Austin in the high-tech arena.

Not likely Southwest or Jet Blue will provide non-stop.

William W. (Woody) Williams
Project Management Consultant
| Blog | Twitter |
w3src Consulting

softwarejanitor's picture

Southwest has a number of

Southwest has a number of non-stops from Austin, such as LA and LV. SJ might be a profitable route for them if American is giving up on it.

threew's picture

Sure, didn't mean to imply

Sure, didn't mean to imply SW couldn't or didn't do non-stops from Austin.

For carriers using the hub system, and almost all do these days, operating direct flights that do not originate from the hub is expensive -- more expensive, shall we say, than hub originated flights. So, they don't do it without some "extra" value in the route.

In current economic and travel conditions, the reasonable expectation is to see more of these "off-hub" direct routes canceled by all carriers, not expansion. It's highly doubtful that American is "missing something" here or that another carrier, no matter how much a maverick, can find it.

The City of Austin could have offered a subsidy deal to American for keeping the route open. Many other cities have done the same; it's common practice. Apparently the City is not supportive of the high-tech sector dependent on those flights for employees and clients. That's a shame, too.

Sad to see it go,

William W. (Woody) Williams
Project Management Consultant
| Blog | Twitter |
w3src Consulting

softwarejanitor's picture

I don't disagree with your

I don't disagree with your analysis at all, but if anyone could make a route like that profitable its probably Southwest. And I totally agree that the city doesn't seem to make much of an effort to be supportive of the tech sector or even the live music venues, which in my opinion is completely short sighted.

johnlogic's picture

A big blow to Austin,

A big blow to Austin, loosing the nerd bird is.

I recall that American Airlines added SJC<->AUS daily nonstop service in response to Apple's requirement for relocating some of its operations to a cheaper region. (The city and/or chamber of commerce may have played a role in facilitating this.) I now wonder if Apple will close its Austin-based operations. (Considering the poor quality and poor management of its local customer support call center, I would close it all, if I ran Apple.)

American's daily service started before I moved here in 1993, and I watched grow from one flight each way to four at its peak (circa 2001?).

San Jose has the worst airport I've ever flown through, and that includes at least a couple without control towers. When I need to fly to the area, I always consider traveling through San Francisco or Oakland. I find that SFO's connection to CalTrain (now via a BART terminal at the airport) gives me much easier mass-transit access to Silicon Valley than SJC.

Southwest Airlines has (relatively recently) begun service through SFO, which I hope Southwest will expand.

I think that loosing the nerd bird punctuates the end of Austin's run as a major technology center.

- John

threew's picture

The City of Austin can do

The City of Austin can do something about this. The high-tech community, if willing, can stand up, put pressure on the Mayor and Council to act. It is not too much to ask for one subsidized flight if the value proposition can be made.

Tough battle in hard times but could be worth the effort.

Anyone want to play?

William W. (Woody) Williams
Project Management Consultant
| Blog | Twitter |
w3src Consulting

softwarejanitor's picture

I'm surprised Apple still

I'm surprised Apple still has a facility here actually. Originally one of their primary reasons for having an office here was proximity to IBM and Motorola (the part that became Freescale) facilities that were involved with their 3-way cooperative effort on PowerPC processor development. Since Apple has switched to Intel processors I am not sure they've got a lot of reason to stay here. If the call center operation isn't going well, you are probably right that closing it might be a good idea. That is quite sad because there is no reason why that kind of operation can't be done well here -- we've got ample surpluses of talent. I haven't seen much attempts by Apple to recruit here though, more the opposite, while I know a few people who work there that have been there forever I also know a lot of ex-Applers who were laid off a while back. Interestingly, most of them are still loyal Mac heads...

I've never flown through SJ's airport, but what you say doesn't surprise me as many of those small regional airports are kind of crappy. Maybe if someone like Southwest wants to do a new "nerd bird" they should do Austin to SFO? I assume right now if you want to fly from Austin to SFO you have to go through Love Field in Dallas?

Tim.Ehrler's picture

Still have US Airways - an

Still have US Airways - an improvement over AA in my experience (lots o'miles).

Tim ...

softwarejanitor's picture

Really? My last couple of

Really? My last couple of experiences with US Airways have been quite negative. Equipment failures, flight delays (ended up getting re-booked on Southwest for example), luggage issues (luggage getting delayed in Phoenix because it missed the plane to Vegas or back to Austin that I managed to catch), poor customer service (getting told one thing and finding out from other airlines it wasn't true). I know people have had bad experiences with just about every airline but it has happened to me enough times now that I won't fly US Air again if there is another viable alternative. And I used to love America West back in the old days... but they had gone down hill too before the merger with US Air.

AndrewCahoon's picture

Losing the nerd bird will

Losing the nerd bird will hurt - it was a real time saver to get to/from SJC from Austin. Probably saved at least an hour, not including wait times for connecting in DFW.

For those that have never been to SJC, the American terminal is relatively new and modern - on par with the Austin Airport. There is still the "old" terminal that is from a third world ;-)

In any case, American Airlines has to make the best decision for them - and Austin will continue as one of the major Tech centers in the world.

Life moves on....have a good day !

Best regards,

Andrew Cahoon

MicroMan's picture

It's called the Nerd Bird,

It's called the Nerd Bird, folks. It doesn't want to fly to SFO. It goes to SJC. It does that so we can work here and visit all the bozos that think CA is the heart of Hi Tech and the great life. But we know better. It's not so we can visit the west coast financial center. I can't tell you how many Moscone Center conferences I've been to and I'm grateful there's now a BART train to lighten the pockets of the cabbies, but what I really need is the Nerd Bird. To SJC, not SFO.

Though I haven't expressly done it, the Nerd Bird is so we can live in Austin and work in SJC. I've known many people who lived this way for quite a while. Maybe they cheat and make Friday their work-in-Austin day, but the idea is still the same.

Or maybe we attend a couple meetings in SJC but can still be home without a lot of bother. We need an early morning flight like AA has had that arrives so we can attend a ... 8 or 9am meeting. Then we need the 5 or 5:30 departure so we can sleep in our own bed that night, or maybe stay only one day in SJC and still get 2 full days of work out there and return here.

We don't need to be routed thru DFW or PHX so we can add 2-3 hours to the journey, or Denver or LAX or LAS so we get hosed up with other distractions. And heavens, if you think SWA is an inexpensive airline then you're living on a different planet than I am. I luv 'em boys but unless you catch the cheap seats the day they put them up, SW collects at least as much airfare as most of the big boys - yet everyone thinks they're cheap! Great marketing! I must say I appreciate the free couple of bags policy especially compared to United or the others. But if you're only staying for the day or one night, who cares?

I must say, I'll miss the cheap ($200-250) flights AA offered on the Nerd Bird. I can't tell you how much $$ I've saved with those. Hard to find such things thru PHX, LAX, DEN or DFW, or to SFO or OAK. If you watch carefully and book them a few weeks out when they show up, the Nerd Bird can be very economical. Maybe AA figured that out.

The City isn't going to do anything. They're busy giving health care to starving musicians and building huge City Council Offices and buying stupid light rail trains and building stations that nobody wants. They no longer want to encourage Hi Tech. Dance with who brung you? Well, DKR isn't able to wave his flag any more. Besides, Hector and Michel have fooled them so many times even politicians have finally figured the game out.

What I didn't see in this dialog was who we write to with our pleas to American to leave just the right non-stops to SJC hoping they listen in spite of financial data that may tell them otherwise. Anybody know?

I've always felt at home on the Nerd Bird - tho you have to be careful what you're working on during the flight lest a competitor peak between the seats - almost always running into a couple people I know on-board. An occasional stewardess under 30 might perk up the place too. SJC a suck-y airport? What? You think their City Council makes use of the local brain trust any more than Austin does?

T

gkeels's picture

Ditto Microman. On all

Ditto Microman. On all counts.

I am floored by AA doing this. And, I doubt they are doing it as thoughtfully as some think. To give your feedback to AA on this decision you can go to AA and submit the form. i did. You'll see the form letter response that I received at the bottom. Poor form AA... literally!

It defies logic actually. I explained to them my historic loyalty, premier status, that I'm on that flight at a minimum twice a month and usually three times. It is almost always "full". I even retold the story of multiple times when they boarded the flight "executive platinum" BY ROW! lol. I then threatened to take my biz elsewhere if they held on this decision.

There are enough of us that fly this flight that know we would pay more. The flight is just like some folks use the train to get to manhatten. If they need more money, raise the price within reason. I know I'd pay.

I believe though that this is an inevitable downturn in overall AA service. Delays, poor decisions, bad maintenance, etc all happened as well in the late 90's. Good customer service says... simply DON'T send form letters back to your million milers who are loyal and take the time to give you feedback/advice. Perhaps they just need a wake up call to refocus on their customers as we all do now and then. In the meantime, do you have Herb Kelleher's number? :-)

AA response to my email below... happy flying.. i'm on the 8:25 in the morning.

gk

Dear Mr. Keels:

We sincerely regret any inconvenience that may be caused by our reduction in flight schedules and the cancellation of some non-stop routes. It is just no longer economically viable for American Airlines to maintain the current level of flights and non-stop flights in certain markets.
Again, this was a very tough step for us to take, but we don't have a lot of practical options. We will continue our efforts to compete effectively within the difficult environment that exists within our industry.
We very much appreciate your business and hope to welcome you aboard soon.

Sincerely,
Patricia A. Escobar
Customer Relations
American Airlines

softwarejanitor's picture

Well, that letter didn't

Well, that letter didn't sound very encouraging...

I'd be interested to hear from others who've corresponded with them whether they got the exact same form letter, a close variation or what...

Not sure they'd take me very seriously if I submitted the form since I've never taken the nerd bird. I actually haven't had an excuse to visit the bay area since like 1990...

mark_torrey's picture

(copied from post on

(copied from post on LinkedIn)
While I specifically search for and book non-stop flights as often as possible, I stopped flying AA in 2006 because of their customer no-service attitude. On one return flight to Austin from Albany NY, (okay, it's San Jose) I came back with less weight (in my checked bag) than when going to ALB. I was charged and forced to pay an extra 'over weight' bag fee, even though I tried explaining this fact "your scale is wrong, as my bag is lighter ... I've weighed it at 37 lbs, not the 54 your scale says ..." to the counter person. Instead she gave me the typical "I don't care about your f___ing excuses...." expression, and rudely called out "Next in line ..." effectively ending my conversation. That was my last AA flight. Sorry about the rant guys ... AA can die a slow death for all I care. But, for those who have the same preference for non-stop flights ... I'm hopeful that SW will pick up on this opportunity and offer non stop service to SJC.

< Mark

johnlogic's picture

I gave up on AA long ago. I

I gave up on AA long ago. I found that its on-ground service was crappy, and many of its employees there threw me the same dismal attitude. The folks in the air were noticeably better, about like those on any other airline.

The only time I became concerned for my safety was on an AA flight. Later that day, there was a news story about how passengers aboard an AA craft prevented the pilot from taking off, apparently over concerns of the craft's airworthiness. I think I had been on that one earlier that day.

I had gotten used to paying about $330 for the round trip between AUS and SJC. When I booked my last flight, I paid SWA about $180 for a round trip between AUS and SFO.

San Jose has always been the ugly ass end of Silicon Valley. Austin should aspire to be like someplace better.

Also see threew's thread Alaska Air Revives Nerd Bird Flights.

- J

matt's picture

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