Helpdesk Support/ System Analyst
THE POSITIVE FUTURE OF COMMUNICATIONS
WCG is a global communications company that empowers clients to connect with audiences in ways that are both meaningful and relevant. Our fully integrated communications, creative and interactive services bring our clients messages to customers - wherever they are. We don't just execute marketing campaigns and PR tactics. We establish vital conversations. Serving as communication stewards, we help clients with customers using every media channel there is, both traditional and new. Learn more about WCG at www.wcgworld.com.
This position reports to the IT Manager and will be responsible for Tier-1 support for the Austin, TX office. The candidate will work closely with other IT team members in New York and San Francisco offices to support other remote, roaming and global staff.
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, ticketing system or personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.
SPECIFIC SKILLS AND ABILITIES REQUIRED
3-5 years experience troubleshooting all recent Mac, Windows operating systems including common office application enviroments. Proficient with supporting all mobile platforms (Blackberry/Android/iOS). General knowledge of IP networking and routing protocols. Candidate must posess excellent written and verbal communication skills. Degree in technology related fields and/or industry certifications preferred.
Founded by Jim Weiss in 2001, WCG began as a public relations firm with a healthcare focus. WCG is now a fully integrated communications agency working with the world’s leading companies in healthcare, consumer products and technology.
Thanks to our long-standing client partnerships, we've grown to more than 200 employees serving industry leaders around the world from our offices in San Francisco, New York, Chicago, Washington, D.C., Austin, Los Angeles and London.