Software Support Engineer
Demand Media is currently looking for a Support Engineer to join our US team, supporting Web 2.0 applications at some of the world’s largest media companies. This role requires the ability to research and troubleshoot reported issues with our products, provides appropriate solutions to minimize customer down time and customer business impact and writes/maintains in house operational tools.
Responsibilities:
• Analyze and troubleshoot production software problems
• Satisfy ad hoc reporting requests to support business needs
• Provide engineering support for community representatives dealing with end user issues
• Maintain and improve existing reporting infrastructure
• Focus on automating and tool creation to solve repetitive requests
• Assist with debugging and implement software fixes to be incorporated in product
• Understand and support a wide variety of technologies
• Use version control
• Track tasks in a ticketing system (think Jira)
• Write unit/integration tests
• Participate in the design/definition process
• Assist with documentation of existing process and software
• Participate in code review
Requirements:
• 1-3 Years of professional experience or CS Degree
• Basic knowledge of C# and/or python
• Experience with SQL databases
• Familiarity with JavaScript, the HTTP protocol and other 'web related' topics
• Desire to work in a team environment where you will approach development of software in a collaborative manner
• Be open to feedback ( we will focus on constructive feedback presented in an open, positive manner )
• Focus on delivering quality output
• Pride in what you do
• Demonstrate a continued interest in technology outside of your day job
Demand Media (NYSE:DMD) informs, entertains and connects millions of people every day. Through a portfolio of vertical web properties reaching more than 100 million monthly visitors, a global network of digital partners, and a breakthrough content studio, Demand Media publishes what the world wants to know and share. Join the company that is shaping the future of media – how it’s created, consumed and shared!
We work in a fun, collaborative environment that is as diverse, adventurous and open-minded as the content we create for the world. We encourage all of our employees to learn and grow personally and professionally so they can assume greater responsibilities and advance their careers.
