Client Technical Support
The Client Technical Support position will join the talented support team within our rapidly growing organization to help in the identification, prioritization and resolution of client support cases. We are looking for someone who enjoys diving into and investigating a variety of application troubleshooting issues. You will be responsible for providing an effective resolution of client-reported issues ensuring a high level of hands-on customer service.
(This is not an IT/Systems Admin-Help Desk position)
Perks
•Full Medical, Dental and Vision Insurance
•401(k) Matching
•Company Paid Life and AD&D Insurance
•Company Paid Short-Term and Long-Term Disability
•Paid Time Off
•Employee referral bonus program
•Employee education and training program
•Casual Dress Code
•Monthly Birthday Festivities
•Free Healthy Snack Choices
•Breakfast Taco Thursdays
•A deep understanding and demonstrated knowledge of SQL and ORACLE relational databases
•2+ years of experience in a technical support role is highly desired
•BS degree in MIS, CIS, or computer science preferred
•Drive and motivation to jump into complex issues
•Critical thinking capabilities are crucial
•Strong client facing communication skills and previous experience
•Ability to balance time and effort between multiple concurrent issues and their related tasks for resolution
•Desire to grow a deep understanding of our custom software solutions
AgileAssets’ achievement of making the 2011 Inc. 500|5000 list of the fastest–growing private companies in America can be attributed to hiring the best of the best and striving for an unrivaled culture of excellence and innovation. AgileAssets has become the leader in the infrastructure and transportation management field by developing the cutting-edge technologies that are constantly revolutionizing the industry. As a member of our organization, you will be given the opportunity to work alongside the leaders of our organization, where your ideas will be heard. The extensive resources and technical knowledge that will be at your fingertips will allow you to take a proactive role in developing, implementing and supporting software applications that challenge the status quo and offer unique and innovative solutions to our clients.
