Client Services Project Manager
Our Client Services Project Managers work closely with all departments during all stages of acquiring and onboarding Enterprise customers. You will be responsible for working closely with our internal and external groups to ensure the customer’s smooth transition from Sales to ongoing Account Management.
In this job you will...
•Own the Enterprise customer relationship and effectively communicate project expectations to team and project members in a timely and clear manner.
•Define and manage project scope, goals and deliverables for lifecycle of project.
•Manage multiple projects using CSIdentity project management software.
•Coordinate staffing of the project with Client Services & Operations teams.
•Actively manage all project plans, quality of deliverables, dependencies, and outcomes to ensure that the project objectives are achieved on time/on budget.
•Constantly communicate with clients to identify needs and evaluate alternative business solutions.
•Set and manage client expectations.
•Build a knowledge base of each client's business, organization and objectives.
•Prepare and present project status reports.
•Complete post mortems upon execution of each project to identify areas of concern and improve efficiencies.
•Ensures project documents are complete, current, and stored appropriately.
•Work cross-departmentally to scope costs, time, and capacity for custom work requests.
•Conduct formal handoff upon completion of each project to the Account Management team.
It’s required that the Project Manager be extremely strong in communication, both verbal and written. In this role the need to balance between business needs and client needs is critical, so understanding the value of prioritization is essential. The optimal candidate should have strong abilities to grasp new technologies and acquire new skills through independent study and interaction with other team members. The optimal candidate will have a good mix of project management, and technical implementation experience, good time management and communication skills.
•5- 7 years of Project Management experience in a client facing role.
•Bachelor’s degree preferred.
•Highly organized and self-motivated.
•Ability to think strategically and work independently.
•Detail oriented and able to thrive in a high-growth, fast paced environment.
•Strong sense of technology platforms – must be able to communicate effectively between client and internal development teams.
•Strong analytical and problem solving capabilities.
•Must be able to execute all tasks with exceptional attention to detail.
•Must have ability and desire to work in a high-pressure, fast-paced start-up environment and be able to handle several projects and tasks simultaneously.
•Must possess excellent time management and prioritization skills
CSID is the leading provider of global, enterprise level identity protection and fraud detection solutions and technologies. Our advanced solutions enable the world’s leading businesses and government organizations to take a proactive approach to protecting the identities of their members and consumers.
We have a comprehensive array of identity protection and fraud detection services. Our solutions scale globally. We innovate and adapt. We move quickly. We power over 70% of the retail identity protection industry. We power identity protection.