Technical Support Analyst (Weekend and 3 week days)
The Technical Support Analyst will be working in an escalated client and operations support environment handling a wide variety of tasks. This position would require 8am-5pm weekend hours and three days during the week.
•Level I and/or Level II Support of internal and external clients
•System and Process monitoring of existing platforms
•Requirements gathering through communication with internal and external clients
•Test and maintain scalable solutions for CSIdentity products and services
•Troubleshoot client reported issues
•Interface with research and development team to ensure the smooth deployment of new features and fixes through QA Testing and analysis
•Document QA Use Cases and results
•Create, updated and maintain product/service documentation
•Work with the management team to plan, perform, and maintain routine product modifications, enhancements, and upgrades
•Other tasks as required
The Technical Support Analyst must have the ability to debug and support various applications with highest priority. The Technical Support Analyst must also be competent with:
•Trouble ticketing software and processes
•Real-time system monitoring and reporting on various software and processes
•Windows Operating Systems
•Microsoft Office Applications
•Linux Operations Systems a plus
•Customer oriented attitude (Experience with large business/corporate accounts)
This position should expect to complete tasks as required independently and with minimum support for executive staff. The optimal candidate should have strong abilities to grasp new technologies and acquire new skills through independent study and interaction with other team members. The optimal candidate will have a good mix of help-desk, project management, and technical implementation experience, good time management and communication skills.
•4-6 years of relevant experience
•BS, BA in Computer Science, Computer Information Systems, MIS or relevant technology degree or Relevant work experience in similar environment
•Strong analytical and problem solving capabilities
•Must be able to execute all tasks with exceptional attention to detail.
•Must have ability and desire to work in a high-pressure, fast-paced start-up environment and be able to handle several projects and tasks simultaneously
•Must possess excellent time management and prioritization skills
•Weekend hours of 8am-5pm are required.
CSID is the leading provider of global, enterprise level identity protection and fraud detection solutions and technologies. Our advanced solutions enable the world’s leading businesses and government organizations to take a proactive approach to protecting the identities of their members and consumers.
We have a comprehensive array of identity protection and fraud detection services. Our solutions scale globally. We innovate and adapt. We move quickly. We power over 70% of the retail identity protection industry. We power identity protection.