Technical Support Engineer
This is a role that will require strong communication skills and an ability to provide quick and effective solutions for the customer.
• Excellent customer follow-up on current caseload and escalation to appropriate departments
• Assist customers with installation, configuration and test functionality
• Perform in-house problem replication for customer network
• Set up technical equipment for troubleshooting customer issues
• 5+ years working knowledge of network hardware configurations for Routers,Switches, Firewalls and Proxies
• Strong IP Networking skills
• Experience working with server applications and associated protocols
• Bachelor's degree or equivalent combination of education and experience
If you meet the above requirements and are interested in learning more, please send your resume to email@example.com. This is a permanent opportunity here in Austin with no contract period. No sponsorship is provided for this position. Luna Data Solutions is an equal opportunity employer Thank you.