Technical Account Manager
The Technical Account Manager will support our enterprise level accounts. They will work closely with our Client Services group to provide technical guidance and manage incidents through resolution. They will become proficient in supporting all of our products and solutions. This will include, but not limited to, providing custom workflows, testing client builds, and overseeing escalation paths for all of our platforms.
•Level I and/or Level II Support of internal and external clients
•Advocate customer needs and concerns
•Requirements gathering through communication with internal and external clients
•Test and maintain scalable solutions for CSID products and services
•Interface with research and development team to ensure the smooth deployment of new features and fixes through QA Testing and analysis
•Work with the management team to plan, perform, and maintain routine product modifications, enhancements, and upgrades
The Technical Account Manager must have the ability to support various applications with highest priority.
The Technical Account Manager must also be competent with:
•Trouble ticketing software and processes
•Real-time system monitoring and reporting on various software and processes
•Windows Operating Systems
•Microsoft Office Applications
•Linux Operating Systems
•Customer oriented attitude (Experience with large business/corporate accounts)
•4-6 years of relevant experience
•BS, BA in Computer Science, Computer Information Systems, MIS or relevant technology degree or Relevant work experience in similar environment
•Strong analytical and problem solving capabilities
•Must have ability and desire to work in a high-pressure, fast-paced start-up environment and be able to handle several projects and tasks simultaneously
•Must possess excellent time management and prioritization skills
•Some nights and weekend hours may be needed
CSID is the leading provider of global, enterprise level identity protection and fraud detection solutions and technologies. Our advanced solutions enable the world’s leading businesses and government organizations to take a proactive approach to protecting the identities of their members and consumers.
We have a comprehensive array of identity protection and fraud detection services. Our solutions scale globally. We innovate and adapt. We move quickly. We power over 70% of the retail identity protection industry. We power identity protection.