Help Desk Analyst

Duties performed will include, but not be limited to the following:

•Configure, install and update hardware and software for all workstations while creating a standard image utilizing imaging software
•Provide prompt and courteous customer service
•Provide end-user, Client Support Admin (CSA) and Network Computer Center (NCC) phone support
•Experience/familiar with Active Directory
•Experience with Directory, Resource, Administration (DRA) a plus.
•Create, modify, move and assign mailboxes
•Provide hardware and software application upgrades and enhancements to end-user workstations and laptops, configure user profiles and permissions
•Create, modify, move, delete and restore distribution lists
•MS Exchange experience is favorable
•Installation and configuration of third-party tools including antivirus software (NAV), backup and systems management software
•Experience/familiar with Remedy trouble ticketing
•Provide user orientation on desktop hardware and software
•Analytical/technical troubleshooting skills in hardware and software
•Microsoft Office/Windows XP/Vista Pro operating systems knowledge
•Other duties as assigned

Education and/or Certification Requirements:
•Bachelor’s Degree

Clearance Requirements:
Must be a citizen and be able to hold a security clearance. You do not need a current/active clearance to apply, but must be able to pass a government security background investigation.