My Skills

Background information

Education
UNIVERSITY OF FLORIDA, Gainesville, FL
BS in Business Administration: Decision & Information Sciences/MIS, May 2002

  • Warrington College of Business, Dean’s List.
  • Business Administration College Council
  • Decision and Information Sciences Society

Work Experience

4/04 – Present
TEXAS AMERICAN TITLE COMPANY, Austin TX
Information Technology Associate
Summary: Solely responsible for the information technology needs of 13 branch offices. This includes the anticipation of future needs, maintaining current networks and systems, troubleshooting all hardware and software, creating documentation for users, and providing solutions for all other technical needs that arise.

  • Work with management to anticipate and provide for future I.T. needs.
  • Maintain and support computer, networking, and printing equipment.
  • Add and remove computers and other devices from wired/wireless networks.
  • Troubleshoot and resolve technical issues with LAN’s, PC’s, and printers.
  • Setup email accounts, software, and hardware on PC’s.
  • Install wall drops, crimp cat5 and silk satin cable, and pin out serial connectors.
  • Maintain an inventory of all I.T. equipment.
  • Network copy machines for printing, scanning, and document server usage.
  • Write instructional material and train coworkers to use software and equipment.
  • Write code for visual basic macros in Microsoft Excel.
  • Troubleshoot, configure, and teach co-workers to use Outlook, Excel and Word.
  • Setup firewalls on VPN to share network resources between branch offices.

Highlights:

  • Learned Texas American's systems with a minimum of instruction.
  • Managed the relocation of five branch offices and the creation of a sixth office by coordinating the setup and cancellation of voice and data services, disassembly and reassembly of computer and network systems.
  • Re-imaged and re-IP'ed each branch office to meet the standards of Texas American's new parent company.
  • Gathered system requirements for all thirteen branch offices to be utilized by the engineers for the re-imaging and re-IP’ing projects.
  • Travel to Houston frequently to assist Texas American's I.T. department with various projects, including the move of the corporate office and re-imaging of over 35 branch offices.
  • Eliminated the monthly cost of twenty-six ISDN lines by migrating to terminal servers for use with green screen technology, thus saving Texas American a considerable amount of money.

6/02 – 4/04
COLDWELL BANKER UNITED, REALTORS,
MARIANNE IAMELE, REALTOR, Round Rock, TX
Marketing and Transaction Coordinator
Summary: Provided I.T. support and assisted the real estate agent in the creation and distribution of marketing materials, and coordinated property repairs.

  • Maintained the business while supervisor was on vacation.
  • Interacted with title companies, agents, & clients to finalize transactions.

  • Attended property inspections and coordinated repairs.
  • Created, ordered, and distributed marketing materials.

    Highlights:

    • Resolved technical issues with Windows 98, ME, and XP systems.
    • Collected data and developed Excel spreadsheet reports.

    10/03 – 2/04
    COLDWELL BANKER UNITED, REALTORS, Austin, TX
    Software Analyst
    Summary: Contracted to familiarize myself with the Relocation Specialist database and teach others to use the software.

    • Formulated queries for database software.
    • Trained clients to use the database software.

    Highlights:

    • Worked with programmers to modify Relocation Specialist software.
    • Wrote instructional materials for applications.

    Summer 1999 & Summer 2000
    SPHERION PERSONNEL, Round Rock, TX
    DELL FINANCIAL SERVICES
    Lease Coordinator
    Summary: Participated in the contract process of purchasing and leasing a computer from beginning to end.

    • Generated and transmitted contracts and leases to customers.
    • Verified legality of contracts and released computers into production.
    • Assisted sales representatives with credit approval for customer accounts.
    • Solved technical difficulties with co-workers’ computer systems.
    • Compiled various Excel reports regarding production of the contracts team.

    Highlights:

    • Trained new personnel to become Lease Coordinators.
    • Contacted customers with contract clarifications.

    Summer 1998
    SPHERION PERSONNEL, Round Rock, TX
    DELL COMPUTER CORPORATION
    Customer Service Finance • Accounts Coordinator
    Summary: Credited technicians for parts and services rendered.

    • Reconciled customer accounts for parts returned.
    • Generated Excel reports reflecting data on computer components.

    Highlights:

    • Created a macro to generate reports in twenty-five percent of the time it traditionally required.

    Summer 1997
    SPHERION PERSONNEL, Round Rock, TX
    DELL COMPUTER CORPORATION
    Large Corporate Accounts • Purchase Order Distributor
    Summary: Responsible for the sorting and distribution of hundreds of thousands of dollars worth of purchase orders each day.

    • Ordered and stocked printed materials & resources for sales department.
    • Distributed incoming purchase orders to the sales department.

    Highlights:

    • Collected data on success and failures of incoming faxes and logged the information into reports.
    • Trained replacement personnel to become Purchase Order Distributors.

    1995 - 1996
    H.E.B. GROCERY COMPANY, Round Rock, TX
    Cashier, Stock Clerk, Front Service Personnel
    Summary: Served in a customer service capacity meeting the customers' needs.

    • Operated a cash register and scanned customers’ groceries
    • Bagged groceries and placed them in customers’ vehicles.
    • Stocked groceries on shelves and setup displays.

    Highlights:

    • Trusted with hundreds to thousands of dollars in cash each day as a cashier.

    1992 - 1995
    PUBLIX SUPERMARKETS, Boca Raton, FL
    Cashier, Stock Clerk, Front Service Personnel
    Summary: Served in a customer service capacity meeting the customers' needs.

    • Stocked groceries on shelves and setup displays.
    • Opened a cash register and scanned groceries at busy times, and still fulfilled responsibilities as a stock clerk.
    • Bagged groceries and placed them in customers’ vehicles.

    Highlights:

    • Hired at the age of fourteen to bag groceries and be the face of Publix as the last employee with which a customer interacts.

    Willing to Relocate and Travel

    • Education

    BSIT degree

    Availability

    Full-time (day)

    Capacity

    Employee

    Please contact the skill set owner if you have an imminent employment opportunity, or one currently available to discuss. Thank you.