Experianced Field Support / Customer Service

Information Technology Support

Ø Built and refurbish Desktop PC’s windows 95, 98, XP and Vista Platforms.
Ø Technical Support provided solutions for Desktop PC’s and Laptop PC’s 98, XP and, Vista Platforms.
Ø Network Support for home networks (workgroups) Windows XP, Vista Platforms.

Ultra Clean Technologies – Austin, TX
Semiconductor and Electronics Technology - (08/2007 to 06/2009)

Final Test Technician
Ø Perform end of line final test reducing Customer Defects Per Unit from .45 DPU to .21 DPU totaling a 50% decrease.
Ø Assisted Test Engineering in solving test software issues.
Ø Train manufacturing employees in NPI (New Product Introduction) builds using ISO released OMS’s.
Ø Created ISO released OMS’s and Product Quality checklists for Volume Manufacturing.
Ø Reduced build cycle times on NPI builds by streamlining and reconstructing down rev OMS’s .
Ø Worked with Manufacturing Engineering to reconstruct down rev ISO released OMS’s.
Ø Re-trained technicians in Helium leak checking methods using ISO OMS doctrines reducing FPY defects by 37%.
Ø Reconstructed manufacturing floor using Lean Manufacturing ISO doctrines reducing Volume build cycle times by 20% and Internal DPU by 18%.
Ø Created ISO released OMS’s for technical NPI builds reducing NPI build times by 30% when released to Volume Manufacturing.
Ø Member of UCT Calibration ISO & SSQA Team. Achieved a SSQA score of 6.

Silicon Services Consortium – Austin, TX
Wafer Fabrication Manufacturers - (04/2006 to 08/2007)

Field Service / Installation Technician Project Manager
Ø Performed teardown, rebuild, remanufacture and test Novellus C1 150mm and 200mm toolsets.
Ø Introduced Lean Manufacturing principles reducing Project Life Cycle time from 3 months to 2 months and reduced Customer DPU from 4 per system to 1 per system.
Ø Complete Final test cycle for Novellus C1 platforms (wafer cycle, RF plasma strike and mock recipe cycle run).
Ø Reduced manufacturing costs by 22% by using Lean Manufacturing principles and rework of OEM parts. Set up Kanban stations to better forecast need on consumables.
Ø Worked jointly with Purchasing Management ensuring consumable goods met Project deadlines.
Ø Created KPI’s Project Status Boards aligning Manufacturing, Purchasing and Management. This reduced COG by streamlining lead times on consumables and proper forecasting eliminating 50% of expedited orders.

Sean A. Perkins Page 2

Celerity – Austin, TX
Semiconductor and Electronics Technology - (03/2000 to 03/2006)

Field Service Supervisor
Ø Managed the 24-hour on site technical support group for Applied Materials. Over 6 six years built up head count to from 2 employees to 7 employees. Reduced lagging issues from 8 hour turn a round to under goal of 4 hours per issue. Reduced response time from 4 hours to 30 minutes.
Ø Supervised and performed field reconfigurations on all 200mm and 300mm Gas Delivery systems.
Ø Worked in conjunction with Unit, Stec, Aera and Mykrolis Mass Flow controller companies to better reduce warranty related OEM parts rework cycle time from 48 hours to 24 hours.
Ø Created ISO released process for root cause analysis on all service issues performed on site at Applied Materials.
Ø Created KPI’s to show lagging defects found at Applied Materials as a continual process improvement report. This allowed Celerity to reduce Customer DPU from .8 DPU to a .42 DPU.
Ø Worked with Engineering, Quality and Manufacturing for continuous product improvement.
Ø Created ISO released processes for the Field Service Group, which outlined all processes and responsibilities from Management down to Field Service Technicians.
Ø Initiated Field Service Group recaptures cost. Restructured the process that allowed a warrantee group to capture lost costs on goods and hours worked. Posted accounts receivable gains of 4k per quarter average.
Ø Member of the Internal SSQA Audit Team.

Applied Materials – Austin, TX
Semiconductor and Electronics Technology - (01/1995 to 03/2000)

Technician
Ø Worked with the MDP New Product Group Reconfiguration team.
Ø Performed reconfigurations for PDD, ETCH, HTF and MDP 5500 and 5200 systems.
Ø Provided 24-hour coverage for all service issues related to Endura, Centura and P5000 base frame WMO Org reducing down time in Final Test by 40%.
Ø Work Center Lead responsible for the training of employees in Centura, Endura, and HTF base Frame.
Ø Designed the Mixed Model Mainframe reconfiguration work area using Lean Manufacturing principles. Reduced the cycle time on reconfiguration builds by 18% and reduced COG by 10%.
Ø Aided in the design of the VMO Mix Model production line introducing Lean Manufacturing principles. Reducing build times by 40%.
Ø Internal ISO Auditor for Mix Model Production Work Center.

United States Army
Desert Storm and Desert Shield - (1990 to 1994)
Disabled Veteran

Sergeant E-5P Assistant Squad Leader
Ø Supervised and trained soldiers on daily maintenance and quarterly services on the M2A2 Bradley and M2A2 Turret and targeting systems.
Ø Supervised and trained soldiers on daily maintenance on the M2A2 Drive Train and Suspension Systems.
Ø Trained new crewmembers for positions on the M2A2 Bradley.
Ø Trained Gunners on Bradley Table Engagement rules. Improved Companies Table 8 over all scores by 15%.
Ø Certified Trainer in UCOFT, Table 8, Table 12 qualifications courses.
Ø Awards and Accolades: ARCOM 2, AAM 3, Expert Rifle, Grenade, Good Conduct Medal.
Ø Promotions from E-2 through E-5 with waivers for Time in Service, Time in Grade.