ITIL Manger's Certificate

Mar 17 2008 8:30 am
Mar 17 2008 5:00 pm

03/17/2008 to 03/21/2008 – Service Delivery
04/07/2008 to 04/11/2008 – Service Support
04/28/2008 – Review
04/30/2008 – Exam Session 1: 10am – 1pm
05/01/2008 – Exam Session 2: 10am – 1pm

Course Description:
The program is an intensive 3-week, instructor-led course that:

• Provides an in-depth understanding of all of the ITIL disciplines, including objectives, terminology, responsibilities, and critical success factors
• Helps the attendee to obtain ITSM Certification

Attendee Profile
The program is a Master-level training course for professionals responsible for managing, implementing or advising on ITIL processes and could include IT Managers, Business Managers, Project Managers and IT Service Management practitioners.

Prerequisites
The attendee must be certified in ITIL Foundations and have at least 2 years of supervisory or management experience in IT, preferably in IT Service Management.

If you would like to be put on a contact list for 3-day ITIL Foundation class which may be running March, 24-26th, please let me know.

Please contact me for more detail.
Teri Turner
terit@seupec.com
512.342-4103