HIRING HURDLES: Recruiting Skilled IT Workers a Challenge for Many CIOs, Survey Shows

Submitted by BrookeLyn on Thu, 02/14/2008 - 11:12am.

Interesting article; not only for recruiters, but you in IT as well.

Feb. 14 /PRNewswire/ -- Locating experienced people tops the list of staffing concerns for technology executives today, a new survey shows. Nearly one in four (24 percent) chief information officers (CIOs) polled said finding skilled information technology (IT) professionals is their greatest staffing challenge. Providing employees with adequate skills training ranked a close second, cited by 23 percent of respondents.
The study, developed by Robert Half Technology, a leading provider of information technology professionals on a project and full-time basis, and conducted by an independent research firm, is based on telephone interviews with 1,400 CIOs across the United States.
CIOs were asked, "Of the following staffing issues within the IT department, which do you consider to be your greatest challenge as a CIO?"
Finding skilled technology professionals 24%
Providing staff with adequate professional
development resources to keep skills current 23%
Keeping employees productive 17%
Dealing with personality conflicts between employees 11%
Developing defined career paths for IT staff members 10%
Other 5%
None/don't know 10%
100%
"The need for experienced IT staff has grown in recent years as a result of increased investments by companies in new and updated systems and software," said Katherine Spencer Lee, executive director of Robert Half Technology. "In areas such as web development, database management, wireless networking and applications engineering, the supply of qualified professionals has not kept pace with the demand, leading to multiple job offers for candidates with the right mix of skills and experience."
CIOs at the largest firms (1,000+ employees) are having the greatest difficulty locating IT talent: 27 percent of IT executives from big companies named this their top staffing challenge. At smaller-sized companies, skills development is a greater concern than hiring. Twenty-six percent of CIOs at small companies (100 to 249 employees) said providing adequate training is their biggest concern, above finding qualified IT professionals (22 percent). (See Table 1 for a breakdown of response by company size.)
Lee noted that while companies with less staff may lack the budget for formal, in-house training or tuition reimbursement programs, their employees don't have to forego technical education. "Smaller firms often rely on affordable external training providers or web-based resources that can help employees keep their skills current or earn valuable technical accreditations," Lee said.
About the Survey
The national study was developed by Robert Half Technology, a leading provider of information technology professionals on a project and full-time basis, and conducted by an independent research firm. The study is based on more than 1,400 telephone interviews with CIOs from a random sample of U.S. companies with 100 or more employees. In order for the study to be statistically representative and ensure that companies from all segments were represented, the sample was stratified by geographic region, industry and employee size. The results were then weighted to reflect the proper proportions of employee size within the region.
About Robert Half Technology
With more than 100 locations in North America, South America, Europe and the Asia-Pacific region, Robert Half Technology is a leading provider of technology professionals for initiatives ranging from web development and multiplatform systems integration to network security and technical support. Robert Half Technology offers online job search services at http://www.rht.com/.
Table 1: Responses by Company Size
CIOs were asked, "Of the following staffing issues within the IT department, which do you consider to be your greatest challenges as a CIO?" (top responses shown)
1000+ employees
Finding skilled technology professionals 27%
Providing staff with adequate professional
development resources to keep skills current 20%
Developing defined career paths for IT staff members 16%
Keeping employees productive 14%
Dealing with personality conflicts between employees 12%

500-999 employees
Finding skilled technology professionals 25%
Providing staff with adequate professional
development resources to keep skills current 18%
Keeping employees productive 18%
Dealing with personality conflicts between employees 15%
Developing defined career paths for IT staff members 12%

250-499 employees
Finding skilled technology professionals 29%
Keeping employees productive 18%
Providing staff with adequate professional
development resources to keep skills current 17%
Dealing with personality conflicts between employees 14%
Developing defined career paths for IT staff members 11%

100-249 employees
Providing staff with adequate professional
development resources to keep skills current 26%
Finding skilled technology professionals 22%
Keeping employees productive 16%
Dealing with personality conflicts between employees 10%
Developing defined career paths for IT staff members 10%

Submitted by softwarejanitor on Thu, 02/14/2008 - 2:32pm.

That article is mostly full of poo-poo. About the only thing I agree on is that companies do a poor job of helping keep their people's skills current. There is no shortage of skilled and experienced IT workers, and certainly hasn't been for the past 7-8 years. There is only a shortage of people who will work 60+ hours a week for low pay which is why companies are lobbying hard to increase or eliminate the cap on H1B visas even though the real unemployment rate amongst IT workers is far above the overall rate for other careers. Companies complain about worker shortages at the same time they are laying off thousands of people.

Companies who treat their employees right and pay them reasonably well generally have no trouble at all finding and retaining quality employees. Companies that do have trouble finding or retaining quality employees? Well, they generally either don't treat their employees well or they pay poorly.

The fact that there are large numbers of unemployed or underemployed IT workers and salaries are down in real dollars before you figure in inflation since the 1990s is enough evidence that there is not a shortage. Other things that support it are the fact that job postings these days generally have huge laundry lists of education and skill requirements even for relatively low end jobs. There are virtually no good opportunities for recent grads or other entry level people. In a healthy job market companies would be willing to hire and train newbies or willing to retrain experienced people who are 80% matches but missing or thin on one or two desired skills. But right now most employers are only interested in talking to people who are 110% matches to their buzzword lists, and they can only get away with that when there is a huge glut of skilled and experienced candidates to choose from.

I have some constructive advice to companies that are having trouble finding IT workers:

  1. Network to find the best candidates -- the ones who are currently working and may not be actively looking.
  2. If you use recruiters, make sure they know how to source "passive" candidates.
  3. Be reasonable about your requirements. Don't look for the 1-in-a-million "perfect fit" person (at least not unless you are willing to pay for that).
  4. Don't ask for 10 years experience in technologies that have only been available for 5 and only in common use for 2.
  5. Be willing to accept people who are 80+% matches and give them time and/or training to bring them up to speed on the things they are missing.
  6. Give some credit to experienced people who have made an effort to learn a new technology but haven't had an opportunity to apply it on-the-job.
  7. In your job postings, at very least post the minimum salary if not a range. Avoid words like "market", "competitive" or "DOE" -- unless combined with real numbers they say "cheap" to candidates.
  8. If you believe you pay "market" rates make sure they really are, check with the online salary sites.
  9. If you just want someone cheap, adjust your requirements down until you get enough candidates responding.
  10. Be open to candidates willing to relocate, even better if you are willing to assist them. Say so in your ads.
  11. Be willing to consider people who are 35+ if they are open to learning new things

Those may seem like obvious things, but you'd be surprised how many companies aren't doing them.

Submitted by BrookeLyn on Thu, 02/14/2008 - 2:24pm.

I agree and see this situation every day. Educating the hiring managers is key, thank you!

Submitted by softwarejanitor on Thu, 02/14/2008 - 5:02pm.

Feel free to use those... I've got a few more, those are just the ones I could think of off the cuff. I've also got suggestions as to how companies could do a better job of retaining people (especially software developers) and maintaining morale. It is amazing how badly some companies do those things, and even more so how disconnected with reality many managers are about how well they are doing at those things.

Submitted by BrookeLyn on Thu, 02/14/2008 - 5:05pm.

We should start our own company...j/k :)

Submitted by softwarejanitor on Thu, 02/14/2008 - 5:14pm.

I'd love to start a company, but I don't have the resources to do it.

Submitted by matt on Thu, 02/14/2008 - 5:19pm.

IMHO, if you've got spare time, you've got plenty of resources.

Matt
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Submitted by softwarejanitor on Thu, 02/14/2008 - 5:22pm.

I don't have a lot of spare time right now, and most of the ideas I have for companies would require other investments in equipment, bandwidth, etc., for which I have no spare $$$.

Submitted by matt on Thu, 02/14/2008 - 10:28pm.

Sorry - didn't mean to come off so terse. I meant, if you have the technical know-how (which I am confident you do), and some direction, strategically dedicated time to move forward on a software idea seems like the last resource you would need. However, if you're looking at an idea that requires lots of up front expenditures, then I suppose that's another story. Without knowing anything about your idea(s), do you need that capital expenditure right up front to make it work, or can you "make do" along the way without it?

Matt
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Submitted by softwarejanitor on Fri, 02/15/2008 - 9:32am.

Most of the ideas, I'd need a fairly modest amount up front and then I could do quite a bit more before I needed anything additional. Those ideas are actually not computer/internet related much at all, they are related to other hobbies of mine. About the only use of my technical skills would be building marketing/ecommerce web sites for supporting/selling them.

There are probably some pure software or internet things I could do, but most of my ideas are around things that are in meatspace.

Submitted by shey on Wed, 02/20/2008 - 9:11pm.

Toss out one pure software or internet thing, swj.

Submitted by softwarejanitor on Wed, 02/20/2008 - 11:36pm.

I already said that most of my ideas aren't pure software or internet? I'm not sure I'd want to give away any good ideas around here anyway... too many people around here that could run off with them...

Submitted by shey on Thu, 02/21/2008 - 7:47am.

I think most of the good ideas are floating out there .... it's 90% implementation and marketing rather than just having a great idea.