Entry-level LAN Administrator/Security

• Basic system administrator duties such as administering, creating and resetting user accounts
• Basic data backups, automatic backup routines, and maintaining backup software
• Repair and troubleshoot computer: hardware and software
• Suggest modifications to existing systems and develops new and alternative systems to
improve performance
• Ensure consistent and reliable network connectivity of all workstation
• Develop and implement new computer projects and new hardware installations for high speed
performance
• Engage with hardware, software and network troubleshooting, diagnosis, upgrades, and repair in a timely and effective manner

Jan., 2003 – Present Austin Community College, College Work-Study/CIT Department
• Tutor more than 23 students in various computer courses; many of them told me how much the tutoring helped them pass their course
• Assist professors in troubleshooting end user workstation hardware, network peripheral devices, networking hardware, and software products
• Install, configure, support, and inventory multiple PC’s for ACC staff, including professors and students.
• Hands on analyzing, diagnosing and resolving PC problems for a variety of end users

Feb., 2002 – Jan., 2003 Peoples Community Clinic, Front Desk Tech/Assistant
• Maintained a database on an IBM AS400 system using software in accordance with protocols, procedures, and supervisory directives
• Responsible for creating and updating presentation software files expenses for training
• Recommended and implemented management actions to improve standard operating procedures.

Aug., 2001 – Jan., 2002 Ritter & Associate, Bilingual Administrative Assistant
• Used MS Office Professional and MOM’s software to support business
• Monitored database performance and to create production database
• Responsible for bookkeeping, inventory, filing & document preparation

Feb., 1999 - Aug., 2001 Solectron Texas, Quote Manager Assistant
• Managed daily shipments/communications to customers, including backlog management, accounts receivable, and schedule attainment for final approval within 3 day turn around to maintain our 3 Q’s – Quality, Quantity, and Quick customer satisfaction
• Informed customer to of status updates on a timely basis on their product being built and with explanation of problems encountered
• Coordinated new quotation preparation, product introduction, implemented customer ECN’s and factory changes through production within 7 days to gain a sale of a new product built
• Analyzed data and presented action plans to improve customer satisfaction with product
Design Services – Prototype Manufacturing Floater
• Recommendation to management for improvements to procedures which resulted in annual savings of $100,000 with a formal award of $3000
• Eliminated scrap by 5% by changing the way we transport the parts to the production lines
• Improved production by 14% by changing the flow of the production lines and time management
• Engaged in a Process Team to ensure any problems with the build was identified and corrected
• Responsible for development and teaching of new employees
• Programming on Fuji, MCS/2H, Universal Platform Software, ERSA, Ultra and Four PI Systems

May, 1989 - Nov., 1995 IBM, SMT Lead Operator / Manufacturing Floater
• Operated SMT Machine (PANASONIC / QUADS) to perform screen printing, placement of surface mount components to ensure compliance with IPC internal documentation
• Performed soldering operation to repair defective solder joints and components
• Performed manual or mechanical assembly and quality inspection
• Coordinated material flow and provide direction to other as required to facilitate production