CRM Application Administrator
Job description:
Serves as the primary Salesforce.com Customer Relationship Management (CRM) system point of contact for sales and marketing team members. Provides Salesforce.com training, administrative, reporting, analytical, process design and operational support.
Responsibilities:
Documents requirements and specifications for system implementation, enhancements, develops consensus for those enhancements
Drives adoption of approved and implemented enhancements throughout the organization and ensures compliance with the system
Works with sales and marketing management to design and implement forecasts, reports and dashboards
Resolves technical and functional issues with the technical administrator
Manages data loads and data quality
Creates reports and dashboards for the management team
Maintains user roles, security, profiles, workflow rules, and other system configuration options
Trains new end users on the application and trains existing users on new features
Stays abreast of CRM and salesforce.com best practices applicable to our industry
Conducts regular workflow analysis and application review sessions among both users and executives
Documents processes and creates documents to communicate processes
Participates in cross-functional teams that address strategic business issues involving CRM operations
Skill and Experience Requirements:
Exceptional verbal and written communication skills; comfortable working with all levels of sales and marketing management
Excellent interpersonal skills with a demonstrated ability to excel in a team-oriented, sales-driven environment
Demonstrated ability to develop effective requirements documents, training materials and internal business proposals
Strong Microsoft Excel experience (macros, pivot tables, charts) and fluency in all other Microsoft Office applications
Experience customizing CRM applications and keeping systems maintained and updated
Exceptional customer service, data analysis and troubleshooting skills
Solid understanding of data management and database concepts with proven experience using data manipulation and report writing tools such as Crystal Reports, SQL, MS Access or other programming languages
Detailed, organized and results oriented with the ability to multitask and handle urgent interrupts with poise and professionalism
Experience in the following areas is desired: project management, software QA/testing, user interface design, and report writing
