Service Coordinator

Submitted by nada_lulic on Thu, 05/08/2008 - 1:46pm.
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Opportunity Information
Job location:
Downtown Austin
Job type:
Full-time
Job description:

The Service Coordinator is responsible for coordinating resources to ensure timely implementations of Simpler-Webb's Managed Services and efficient distribution, escalation, and resolution of daily case queues. The Service Coordinator will communicate regularly with managed services engineers, the Service Desk, clients, consultants, and sales to enable consistent messaging and client satisfaction. Reporting to Consulting Manager, this is a full-time position based in Austin, TX.
 
Responsibilities

  • Designs and implements processes to ensure timely implementation of Simpler-Webb managed services.

  • Initiates and manages regular communication between clients and internal resources to confirm schedules and commitments for work delivery and work accountability.
  • Facilitates internal communication between Managed Services, Consulting, and Sales to enable efficient client on-boarding to managed services.
  • Works with Consulting, Server Management, and Networking Services to facilitate appropriate resource availability to deal with emergent issues.
  • Handles client communications related to shifting delivery schedules as related to emergent items.
  • Ensures and tracks the successful completion of issue milestones/deliverables.
  • Communicates implementation and case status, risks and trade-offs to management and clients.
  • Documents project status via meeting notes, web updates, status reports.
  • Acts as the primary communication hub for project status and issue management related to client onboarding and emergent case issues.
Qualifications:

Requirements

  • 5+ years in a client-facing, technical management position

  • Fluency in basic IT infrastructure technologies including network and system technologies.
  • Strong written, and verbal communications skills
  • Ability to quickly refocus efforts between multiple priorities
  • Ability to work as part of a team

    •  
    Desirable Skills/Experience (not required)

    • PMP Certification

    • Experience with MS Project and salesforce.com

      • Contact nada.lulic@swinc.com or send resume through our website.

Salary:
Competitive salary & benefits
Company / Agency Information
Company / Agency:
Simpler-Webb, Inc.
Website:

http://www.swinc.com

Company Background:

About Simpler-Webb
Simpler-Webb is the trusted IT infrastructure partner fostering our clients' success. In business since 1993, we help clients across the nation with IT Infrastructure Consulting, network security, IT infrastructure management, and server management. Our clients rely on us because we are knowledgeable, reliable and results oriented. This makes us a great work environment for technically talented people who have a passion for delivering creative solutions.
No recruiters or agencies, please. Must be legally authorized to work in the United States on a permanent basis without visa sponsorship (U.S. citizen, U.S. Permanent Resident).