Training Team Lead

Submitted by BVJobs on Wed, 07/16/2008 - 5:22pm.
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Opportunity Information
Job location:
Austin, TX
Job type:
Full-time
Job description:

Location: Austin, TX
Job Type: Full-time, salaried with full benefits and stock options
Reports To: Content Operations Manager

About this Position
The Training Team Lead will assist the Content Operations Manager in developing and delivering quality training to new and existing moderation personnel on all relevant business processes and applications. The Training Team Lead will directly be responsible for curriculum development for a wide range of topics and all training delivery efforts in the support of Content Operations. He / she will directly supervise a full time team of training analysts and training associates. The Training Team Lead will also supervise a remote team of coaching assistants who are responsible for coaching and mentoring the moderation staff. The Training Team Lead will be responsible for maintaining accurate training documentation. He / she will also be responsible for monitoring performance metrics for all moderation staff, actively managing programs to improve moderation team performance and making recommendations for employment action based on performance metrics.

Key Job Responsibilities

* Ensure that training curriculum and documentation is current and accurate
* Ensure training deliverables and deadlines are met
* Deliver weekly moderation staff performance metrics and recommendations to Content Ops management
* Supervise the performance of full time and part time training staff, ensure all deliverables and deadlines are met
* Train full time and part time staff
* Manage work assignments
* Ensure that key contractual obligations regarding quality are met or exceeded

Qualifications:

The Training Team Lead role is a demanding role that requires exceptional management skills, training skills, and attention to detail as well as superior communication skills. The ideal candidate will have a proven track record of developing successful teams and delivering business results. We are looking for candidates that are truly passionate about servicing our clients and helping creating a world class training organization.

Job Requirements
The ideal Training Team Lead has extensive online experience and meets most or all of the following requirements:

* Four-year undergraduate degree required
* Prefer training delivery and training development experience
* Prefer people management experience
* Outstanding communication skills both written and verbal
* Exceptional reading comprehension skills and attention to detail
* Positive, self-starter attitude and desire to exceed expectations at every opportunity
* Ability to interact via email and online forums with the team in a positive, professional manner
* Experience using Microsoft Office (Word, Excel, Outlook) and Mozilla Firefox in an XP environment
* Ability to create well-written training materials targeted towards Adults
* Authorization to work in the U.S.

Company / Agency Information
Company / Agency:
Bazaarvoice
Website:

www.bazaarvoice.com

Company Background:

Bazaarvoice offers outsourced technology, services, analytics, and expertise to help companies enhance the online shopping experience with social commerce applications that drive sales. Bazaarvoice Ratings & Reviews™ and Ask & Answer™ deliver immediate success by minimizing implementation risk and maximizing the strategic impact of user-generated review content through complete customization, deep integration, community management, advanced analytics, search engine optimization, and syndication across the Web and to offline channels.

Bazaarvoice was named to the 2007 Red Herring Global 100 and 2006 Red Herring Top 100 lists and received the 2006 ClickZ Marketing Innovation of the Year award. Bazaarvoice currently serves over 160 eCommerce leaders including Bass Pro Shops, Dell, Macy’s, Office Depot, Inc., Overstock.com, PETCO, QVC, Sears, and ZipRealty. The company has headquarters in Austin, TX and offices in London, UK.

Bazaarvoice is building an elite team of passionate technologists and client services professionals to develop and support an entirely new class of hosted software applications and managed services.

Bazaarvoice, Inc. is an Equal Opportunity Employer. Bazaarvoice does not discriminate against any employee or applicant on the basis of age, gender, sexual orientation, race, religion, national origin, ethnicity, veteran status, the presence of any disability, or other legally protected status.

Resume Submission Instructions

To apply, please send cover letter and resume to jobs@bazaarvoice.com with the subject line, "Training Team Lead - D6".

Reference code:
Training Team Lead