Project Managment/Technical Consultant/Systems Engineering

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MADIA WILDER
15450 FM 1325 # 1436, Austin, TX 78728
Phone: (512) 947-7662 Email:mwilder@austin.rr.com
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An enthusiastic and diligent professional with substantiated successes in computer programming, network management, and problem solving. A leader with experience in demanding work environments and a proven ability to prioritize needs, then implement creative solutions. Consistently demonstrates a passion to exceed organizational goals by meeting commitments, improving customer satisfaction, improving quality and reducing cost.

Employment History
Bank of America, Austin, TX (2005-present)
Sr. Implementation Engineer
Am the point of contact in configuring the Works application to meet the clients goals, wants and needs. This requires collaboration with bank partners and making sure that the correct resources are available and have the data needed to successfully complete an implementation.
Project Management. Assigned multiple implementation projects; manage and prioritize every project for each client; collect and identify resources needed for every task involved and attach timelines. Results: Able to implement projects in an efficient and timely manner with little to no errors which increases confidence in the application which results in more spend.

Time Management. Organized and prioritized projects based on client requests and response; was able to define timelines for deliverables and keep all project resources updated with weekly status. Results: All of my projects were delivered in a timeframe favorable to the client which means all clients were effectively transitioned in a timely manner also leaving room to implement new clients.

Technical Consulting. Implementing clients on the Works application included talking to IT resources about data definitions and email configuration; was able to effectively communicate data definitions and technical aspects of the application to IT and AP client resources. Results: There were no major hiccups or pitfalls because I was able to effectively communicate across departments which led to a smooth and efficient implementation.
Data Specialist
Created custom converters (in VB) for existing and new clients on the Works application.
Programming. Realized that clients were not able to use Works data to directly import into their ERP application; defined and collected client specs; created custom converters that produced files that directly imported into their ERP system. Result: Delivered a way for clients to retrieve data in the manner needed which increased usability in the Works application as well as confidence and spend.

Documentation. Observed that there were no documentation involving requirements, specs or engagement procedures; created documentation that outlined that above plus SLA’s for the Data Specialist role. Results: There was a clear and concise way to engage necessary resources and what the requirements were in engaging resources making fellow colleagues and clients comfortable with the mapper process.

Collaboration. Assistance from our clients was needed in order to create their custom converter; clients were not sure on what or who was needed; enlisted the help of their technical resources to help define specs and help clients understand what data was available to them. Results: Was able to receive more clear and definite specs which made the process of coding/programming easier and the overall process more efficient.

Data Gathering. Client specs were required to develop their custom converters; had to assist and guide technical departments to gather clear and concise file specs. Results: Custom converters were created to client specs and satisfaction.

RENEW DATA, Austin, TX (2004-2005)
PC Technician
Data Imaging: Copies original media from tapes to hard drives to protect original media.
Extraction: Extracts data (directed by client) from image hard drive to a second hard drive.
Data Pull: Performs data pulls from extraction hard drive (directed by client) onto another hard drive.
Storage: Load client information into storage vault where it is kept for future use by the client or Renew Data.
Assist in troubleshooting issues related to the above processes.

DELL, INCORPORATED, Round Rock, TX (2002-2004)
Program Analyst II
2 roles: Provided on time technical support for global I/T time keeping application “Project Office” with user base around 4000. Solved technical and user issues, created and maintained vendor relations and was involved in process improvements regarding support cost. Supported SQL backend database. Operational Logistics Manager which entails coordinating database/OS patches, server refreshes, infrastructure diagram, lab/datacenter decommissions, capacity planning and developing an archive strategy.
Customer Service & Support. Defined root cause and resolution codes; met and collaborated with business partners; drafted flow charts and definitions. Results: Enabled business partners to effectively execute application training, which will reduce support costs and increase team morale.

Computer Operations. Presented list of support activities that do not solicit direct involvement with customer; evaluated list with account manager; received positive feedback from India. Results: Effectively used global support resources, which save Americas support time and money.

Troubleshooting. Maintained trouble ticket queue; solved technical application issues; redirected user issues to appropriate parties; advised users of best practices. Results: Provided customer service and support while maintaining the availability of a production IT application.

Process Operations Improvements. Guided program manager in delivering documentation and specifications; revealed specifications to project team. Results: Provided program manager with specs before stabilization, which enables a project to be delivered on time and reduce support costs.

Project Management. Collected requests regarding server updated, patches (db/OS), decommissions, and moves; prioritized according to effort, availability, visibility and bandwidth; executed requests. Results: Increased visibility to Operational Logistics while organizing and executing ignored tasks.
Systems/Network Engineer I
Created, developed and maintain messaging infrastructure across the corporate company. Level 2 Support for $34 billion dollar infrastructure – MSMQ 1.0-3.0 that was the messaging infrastructure for Speedway (shipping application for Dell). Handled MQSeries (WebSphere) 5.1-5.3 for corporate company Dell which was a $10million dollar messaging infrastructure.
Installation. Discovered shipping was out of compliance; examined server list with application team; collaborated with co-worker; adhered to change management procedures; installed messaging infrastructure and applied security. Results: Created $34 billion DR infrastructure for shipping.

Change Management. Discovered application teams had no disaster recovery infrastructure; coordinated install timeframes and resource availability; adhered to change management procedures; installed messaging infrastructure. Results: Saved $10million per week in the event of a disaster.

NATIONAL SCIENCE FOUNDATION, Arlington, VA
Computer Science Intern (2001)
Created and developed panel review for projects concerning high performance networks connections. This included contacted panel members (professors to professionals in the field), coordinating schedules and itineraries. Created access database that held panel member information such as old panel members and new panel members and contacts. Creating a search within the database to easily find panel members. This was the first repository NSF had that held useful data in regards to panel members.
Continuing Process Improvements. Noticed there was no record of panel candidates; engineered Microsoft access database that held panel information. Results: Instituted first semi-auto log of past and preferred panel candidates saving many manual hours searching the web for potential candidates.

U.S. DEPARTMENT of AGRICULTURE, Reno, NV
Computer Science Intern (1999)
Updated and maintained PEDON and NASIS database. Wrote and amended queries to reduce backlog and wrote sorting program in the bourne shell.
Programming/Coding. Revealed that soil scientists were backlogged; wrote and amended queries that pulled soil information from a database; sorted and organized data into presentable form. Results: Saved scientists time by reducing six month backlog in one month.

SEARS TELESERVICE, San Antonio, TX
Consultant (1998

SKILLS
Programming Languages and Utilities: VB, SQL, Pascal, C , C++, Java, sed, awk, lisp, Perl, Microsoft Access, MPI, VI editor on Unix/Linux OS, UML Process (sequence diagrams, business (software) requirements, flow charts, use cases, etc . . ), assembler language.

Software Used:
Logic Works 3.3 NASIS (Database)
Unix/Linux OS
Office 97/xp/2003
Open Windows 95, 97 (Solaris) Tripwire
Netcat Crack
Quatro Pro 4.0/Paradox Graphics
PARS (database) IBM MQSeries WebSpere(v5.0-5.3)
Microsoft Message Queuing (MSMQ 1.0-3.0) WebMethods
Photon Active Directory
NT Resource Kit Remedy
Project Office SQL Server
SQL Navigator Citrix
VNC, SMS Pdevcopy, pdevcopyv
Ntrestore Automate
Microsoft Project Works

Business Machines Used:
IBM/PC
SUN Machines
Windows NT 4.0 Station
Dell/HP/Gateway’00/Compaq
Dictaphone Transcriber
Microsoft Clusters
Windows 95,98, ’00,XP, Adv. Server
Tandems
Windows NT 4.0 Servers, Win2k3
Dell Latitudes/Optiplexes
Education

B.S., Computer Science, The University of Texas at San Antonio, TX