Experienced Trainer and IT Professional

2006-2009 – Spider Strategies, Inc.
Position: Manager of Training and Implementation
Location: Austin, TX

Manage all training and installations for clients
Onsite training at customer locations as well as web-based training
Managed multiple projects to ensure company and client satisfaction
Developed training materials and software documentation
Tech support and customer help desk responsibilities
Customer relations and communications
Web and server maintenance
On-site and offsite scorecard consulting

Management of all quality assurance and software testing
Extensive use of Bugzilla
Documenting testing procedures
Smoke, regression, data driving, and negative testing

Assist and facilitate sales staff
On-site sales demos
Web-based and phone sales discussions
Assists with RFP process and documentation

2001-2006 – United States Army
Position: Network Switching Systems Operator
Location: Fort Hood, TX and Iraq

Set up and administered secure and non-secure networks for data and voice in a tactical environment. Responsible for 1 large node and 15 small sub-nodes to include up to 1,000 end users.
Installed and configured routers, switches and hubs
Monitored status of network and troubleshoots deficiencies
Responded to customer complaints and provides solutions
Performed maintenance and upgrades to equipment
Responsible for all information security tasks

2000-2001 – Friedman’s Consulting
Position: Contract Business Owner
Location: Atlanta, GA

Owned and operated small information technology services business. Provided custom solutions and maintained customer relations with several small to medium-sized clients. Variety of services provided including network design, general PC troubleshooting, etc.
Designed several small networks from the ground up
Managed websites for customers
Engineered a large scale migration from Novell to Microsoft Server 2000
Provided onsite and remote help desk solutions
Prepared and maintained good vendor relations
Basic maintenance and administration on local servers