Customer Service

* The Voice of the Customer and the organization’s Quality advocate. Led the organization global strategic and tactical activities for Quality. * Achieved Quality and Customer Service Awards

Extensive Vendor Management. Focus on customer/product experience. Data mining experience.

russ@harrellgroup.com
Market, sell and deliver consulting services specializing in general operations and product support operations including customer/technical services designed to create and/or improve processes leading to the formation of world class, efficient and effective organizations, teams, departments and programs.

Primary Deliverables
· Operational Assistance
Quickly evaluate/identify operational issues/problems and develop a plan of action to affect a cost-effective, efficient resolution.
Provide coaching/counseling to create highly effective teams.