project management

* The Voice of the Customer and the organization’s Quality advocate. Led the organization global strategic and tactical activities for Quality. * Achieved Quality and Customer Service Awards

Analyst/Project Manager experienced in delivering projects to reduce costs and increase productivity for a Fortune 50 company.

http://www.linkedin.com/in/davidwsmith

Extensive Vendor Management. Focus on customer/product experience. Data mining experience.

My name is Mark O'Brien and I have 25 years of High Tech Business Development expertise with firms in Silicon Valley, Boston, and Austin.

Strong project management and business process improvement and development skills.

Extensive experience in Certified Business Process Improvement. Proven ability to eliminate redundant or unnecessary work or process while simultaneously reducing operating expenses and increasing employee and customer satisfaction. Adept at identifying and prioritizing critical issues in order to assign resources according to the immediate and long-term needs of the business.

Twenty years' experience in all facets of instructional design, from needs and task analysis through curriculum design through prolific development, featuring dynamic delivery, completed with masterful ROI evaluation. Native-fluent in Spanish, with real-world business success in 14 countries and numerous corporate cultures.

Eight years' experience in project management, with PMP certification pending.